BY TERRI GERSTEIN
The American Prospect
Management’s old-school battle against its Buffalo baristas’ organizing campaign reveals a failure to recognize how unionization can align the company with its consumers.
Starbucks, like any company whose workers are unionizing, could take a genuinely innovative path. It has the opportunity to become a visionary leader; its executives could use their imagination to move toward a different corporate future. Imagine a Starbucks in 2030 or 2035 that’s known nationally as the unionized coffee chain, with the most stable workforce among all quick-serve restaurants, amazing service, amazing coffee, beloved by a generation of customers, shareholders, and workers.